thinking about digital customer experience
In: b2b
17 Jul 2009Image by Tamar Weinberg via Flickr Rand Fishkin has an irregular feature on www.seomoz.com called “Whiteboard Fridays” in which he stands at a whiteboard and holds forth on SEO and PPC issues. This is a terrific series and you can find an archive of these on Vimeo by searching “seomoz whiteboard.” A major point I’m [...]
I'm Rohn Jay Miller. I'm a principal in a start-up called AlphaBeta. We work with clients to evolve their business + communications strategies so they become more open, interactive and valuable in the marketplace. This means looking at how marketing, sales and customer service holistically engage customers. I write here about our challenges and opportunities.
I used to be Senior Vice President - Product + Technology, Knight Ridder Newspapers You can reach me at rmiller@alphabetadesign.com