take 5
thinking about digital customer experience
Posts Tagged ‘museum’
SFMOMA At Adaptive Path’s UX Week
7 Aug 2009Great presentation on the nature of museums and how they are evolving the user experience given by three people from the interactive multi-media team at San Francisco Museum of Modern Art (SFMOMA) which just completed a fantastic re-design: Be sure to visit the new SFMOMA site, one of the best of the new museum Website [...]
Image by tronathan via Flickr It’s not surprising that you see non-profits—especially arts and cultural institutions—leading the wave of social networking. They have no money. They are run by smart people. They have passion. And passion in particular is the magic ingredient for making social networking grow. The Indianapolis Museum of Art has a new [...]
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Public Touchscreens Can Create Multi-User RFID Magic
In: b2c|customer service|design|e-service|in-store|museums|remote|testing|user experience
17 Jul 2009[youtube width="400" height="300"]http://www.youtube.com/watch?v=Nxq9PZRrNAA[/youtube] Schematic has done some pioneering work with large touchscreens. You may have seen their touchscreen computer for Accenture in the International Terminal at JFK airport in New York City. They came to Cannes this year for the interactive festival and installed a touchscreen to help attendees get registered and oriented. Two things [...]
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Take 5: The best of digital customer experience
In: b2c|crowds|customer service|research|social media|testing|user experience|ux
24 Apr 2009Each Friday in this space I pull out five terrific things I found this week. This is a combination of great online customer experiences to great research—all of it about online customer experience. ART BABBLE — I spent last week at the Museum + Web 2009 Conference in Indianapolis, and it was one of those [...]
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Here’s the case for how and why an organization should use an open application programming interface (API) which gives outside developers access to your data to create applications they want to build. Brooklyn Museum, one of the leaders in interactive among cultural non-profits, just green-lighted their first outside developer created iPhone app. Here’s an application [...]
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- Tags: mobile, museum
MOBILE IS DRAWING US DEEPER INTO WIRELESS WORLD
In: Uncategorized
19 Apr 2009Great new report from the folks at Pew Internet Center on how mobile—phones, iphones, PDA—are pulling all us more deeply into a wireless world of interactivity. I stood in line for five minutes at Walgreens yesterday waiting to pick up a prescription. Instinctively I pulled out my PDA and started checking e-mail, Twitter, the Twins [...]
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About this blog
I'm Rohn Jay Miller. I'm a principal in a start-up called AlphaBeta. We work with clients to evolve their business + communications strategies so they become more open, interactive and valuable in the marketplace. This means looking at how marketing, sales and customer service holistically engage customers. I write here about our challenges and opportunities.
I used to be Senior Vice President - Product + Technology, Knight Ridder Newspapers You can reach me at rmiller@alphabetadesign.com
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