thinking about digital customer experience
In: user experience
24 Apr 2009Here’s 30 of the top usability labs around the world with photos and floor plans, all offered by Noldus, a test equiment manufacturer and usability consultant. Some grand spaces, including testing of animals, which was a new space for me. I’ve run some focus groups that I thought were populated by animals, but that was [...]
I'm Rohn Jay Miller. I'm a principal in a start-up called AlphaBeta. We work with clients to evolve their business + communications strategies so they become more open, interactive and valuable in the marketplace. This means looking at how marketing, sales and customer service holistically engage customers. I write here about our challenges and opportunities.
I used to be Senior Vice President - Product + Technology, Knight Ridder Newspapers You can reach me at rmiller@alphabetadesign.com