thinking about digital customer experience
In: Uncategorized
20 Apr 2009Thoughtful discussion with Andrew McAffee, author of “The Dawn of Emergent Collaboration,” who maps how enterprises are actually going to be able to bring social collaboration online within the organization. This is how things are actually happening, as opposed to theoretical MBA-speak: http://bit.ly/Q1Azf Bookmark It
I'm Rohn Jay Miller. I'm a principal in a start-up called AlphaBeta. We work with clients to evolve their business + communications strategies so they become more open, interactive and valuable in the marketplace. This means looking at how marketing, sales and customer service holistically engage customers. I write here about our challenges and opportunities.
I used to be Senior Vice President - Product + Technology, Knight Ridder Newspapers You can reach me at rmiller@alphabeta.co