take 5
thinking about digital customer experience
Archive for the ‘mobile’ Category
I just got my very first iPhone. And despite falling in love with it, I’ve run into five problems with the iPhone right away. These are obvious clear faults with the customer experience that should be easy, easy to Apple to fix. We’ll see if they do:
It’s the Worst (and Best) of Times for Online Innovation
In: business strategy|design|integration|mobile|social trends|user experience|ux
9 Oct 2009This recession is the worst of times and the best of times for innovation. Senior executives send the twin messages, “let’s take care our our customers” and “let’s get back to what we do best.” The first message is always admirable, recession or no. I think what it’s supposed to mean is “work harder” at what you should be doing all the time, which is thinking about and taking care of your customers. The second thought is the real-innovation killer. A recession is no time for “experimentation” in the minds of many senior executives. So what’s the good news? Where is innovation thriving in the Recession? Several places that I see…
Here’s the case for how and why an organization should use an open application programming interface (API) which gives outside developers access to your data to create applications they want to build. Brooklyn Museum, one of the leaders in interactive among cultural non-profits, just green-lighted their first outside developer created iPhone app. Here’s an application [...]
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- Tags: mobile, museum
About this blog
I'm Rohn Jay Miller. I'm a principal in a start-up called AlphaBeta. We work with clients to evolve their business + communications strategies so they become more open, interactive and valuable in the marketplace. This means looking at how marketing, sales and customer service holistically engage customers. I write here about our challenges and opportunities.
I used to be Senior Vice President - Product + Technology, Knight Ridder Newspapers You can reach me at rmiller@alphabetadesign.com
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