take 5
thinking about digital customer experience
Archive for the ‘cloud computing’ Category
Why We Need Duct Tape To Run Our Systems
In: b2c|business strategy|change management|cloud computing|customer service|design|e-service|in-store|integration|retail|user experience|ux
7 Mar 2010We all see software system work arounds in our daily life. It will take strong cross department communication in the future to make sure systems do all they can do.
Adobe’s Acquisition of Omniture Starts Making Sense of “The Distributed Internet”
In: business strategy|cloud computing|design|user experience
23 Sep 2009Most of us who think about Web analytics and the metrics of online success (and then blog and tweet about) were left dumbstruck and gobsmacked at the announcement last week that Adobe Corporation would acquire Omniture, one of the top three players in the paid Web analytics market. I said it reminded me of such [...]
Public Relations and this “Second Wave” of the Internet
In: business strategy|cloud computing|integration|media|social media|social trends|user experience
8 Sep 2009In 2009 we’ve seen public relations agencies laying claim to social media as an organic extension of how they see their mission—influencing public perceptions. They get help in this argument from other trends, for example the way bloggers are accommodated as journalists by political campaigns and companies launching new products. Another trend is the “public [...]
About this blog
I'm Rohn Jay Miller. I'm a principal in a start-up called AlphaBeta. We work with clients to evolve their business + communications strategies so they become more open, interactive and valuable in the marketplace. This means looking at how marketing, sales and customer service holistically engage customers. I write here about our challenges and opportunities.
I used to be Senior Vice President - Product + Technology, Knight Ridder Newspapers You can reach me at rmiller@alphabeta.co
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