thinking about digital customer experience
In: b2c|museums|non-profits
27 Sep 2009Museums earn our engagement through their own individual quality and authority—but they also work in concert with other sources of information in our culture building a “network of meaning” that each of us accesses in our own ways. The network of meaning is the network of information sources that for better or worse create public [...]
I'm Rohn Jay Miller. I'm a principal in a start-up called AlphaBeta. We work with clients to evolve their business + communications strategies so they become more open, interactive and valuable in the marketplace. This means looking at how marketing, sales and customer service holistically engage customers. I write here about our challenges and opportunities.
I used to be Senior Vice President - Product + Technology, Knight Ridder Newspapers You can reach me at rmiller@alphabetadesign.com