take 5
thinking about digital customer experience
Archive for the ‘open’ Category
Agile Programming + the Value of “Autonomy, Mastery and Purpose
In: b2b|b2c|business strategy|design|open|user experience|ux
25 Aug 2009Dan Pink, formerly Al Gore’s speechwriter, delivered a brilliant speech at TED in London earlier this year, called “The Surprising Science of Motivation.” In this talk he lays out the scientific case against incentives as a business motivator. As an unreprentant capitalist, this got my attention. Almost every job I’ve worked at I’ve either been [...]
Social Media Open API Strategies for Bricks + Clicks Retailers
In: Minnesota|b2c|business strategy|e-commerce|open|retail|social media
26 Jun 2009Best Buy is the latest retailer to make the plunge into OpenAPI selling. Their Best Buy Remix will hopefully double their e-commerce sales over the next few years–at least that’s what Best Buy is hoping. What will this mean for smaller niche e-commerce retailers? Perhaps the best low cost ROI strategy they could pursue.
Here’s the case for how and why an organization should use an open application programming interface (API) which gives outside developers access to your data to create applications they want to build. Brooklyn Museum, one of the leaders in interactive among cultural non-profits, just green-lighted their first outside developer created iPhone app. Here’s an application [...]
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- Tags: mobile, museum
About this blog
I'm Rohn Jay Miller. I'm a principal in a start-up called AlphaBeta. We work with clients to evolve their business + communications strategies so they become more open, interactive and valuable in the marketplace. This means looking at how marketing, sales and customer service holistically engage customers. I write here about our challenges and opportunities.
I used to be Senior Vice President - Product + Technology, Knight Ridder Newspapers You can reach me at rmiller@alphabeta.co
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